Terms and Conditions

By accessing, browsing, or utilising any part of our website or services, you acknowledge and agree to be legally bound by these Terms and Conditions. Please read them carefully before engaging in any transaction.

If you do not accept these Terms, you must discontinue use of the website immediately.

1. Introduction

HatsCompany.co.uk (“the Company,” “we,” “our,” or “us”) is a UK-registered business engaged in the design, manufacture, and sale of customised headwear. Your access to and use of our website constitutes acceptance of these Terms and Conditions, our Privacy Policy, and any supplementary legal notices incorporated herein by reference.

2. Use of Our Website

You agree to use this website in accordance with applicable laws and regulations. You are expressly prohibited from:

• Engaging in fraudulent, deceptive, or unlawful activity
• Uploading content that infringes copyright, trademarks, or any third-party rights
• Attempting to gain unauthorised access to the site’s systems or data
• Providing false or misleading information during registration or checkout

We reserve the right to suspend or terminate access for any users found violating these conditions.

3. Product Customisation and Design

HatsCompany.co.uk provides bespoke hat design and production services. All orders are customised to client specifications. Customers are solely responsible for ensuring that submitted materials, including text, imagery, and logos, are accurate and do not infringe third-party intellectual property rights.

By uploading or submitting any materials to us, you confirm that:

• You own the rights or have full authorisation to use the submitted content.
• You grant HatsCompany.co.uk a non-exclusive license to reproduce, modify, and utilise the design solely for the purpose of fulfilling your order.

We accept no responsibility for any copyright, trademark, or design infringement claims arising from customer-provided materials.

4. Order Placement and Acceptance

All orders are reviewed prior to production. Once your order is submitted, you will receive an acknowledgement email confirming receipt. This confirmation does not represent acceptance. Your order is formally accepted once payment is verified and production has commenced.

We reserve the right to refuse or cancel orders in circumstances including:

• Suspected fraudulent activity
• Errors in product information, description, or pricing
• Limited stock or unavailable materials

If your order is cancelled after payment has been processed, a full refund will be issued.

5. Pricing and Payment

All prices displayed on our website are in Pound Sterling (GBP) unless otherwise stated. Prices may be subject to change without prior notice.

6. Shipping And Delivery

Full payment must be made at the time of order using one of our secure payment methods. HatsCompany.co.uk utilises trusted third-party payment processors and does not store your complete payment details.

Estimated delivery timelines are provided for reference only and are not guaranteed. Delivery may be affected by external factors, including courier delays, customs inspections, or adverse weather conditions.

Customers are responsible for providing accurate delivery information. Additional shipping fees may apply for redelivery due to incorrect addresses. HatsCompany.co.uk is not liable for any consequential loss resulting from shipping delays.

7. Returns, Refunds And Replacements

As our products are made on special requests, we cannot offer returns or refunds once production has started, except where items are:

• Defective or damaged upon arrival
• Incorrect due to an error on our part

If your order arrives damaged or incorrect, please contact us within 7 business days of delivery, including photographs and order details. Our team will review your claim and may issue a replacement or refund when applicable.

Refunds are not available for errors resulting from incorrect design files or details supplied by the customer.

8. Intellectual Property

All intellectual property rights in website content, design assets, and branding materials remain the exclusive property of HatsCompany.co.uk. Unauthorised reproduction, distribution, or modification of such materials is strictly prohibited.

9. Limitation of Liability

To the maximum extent permitted by law, HatsCompany.co.uk will not be liable for any indirect, incidental, or consequential damages arising from:

• Use or inability to use our website or products
• Delays in production or delivery
• Loss of data, profits, or business opportunities

Our total liability in any claim shall not exceed the total amount paid for the relevant order.

10. Privacy and Data Protection

Your data is handled in accordance with our Privacy Policy, which details how your personal information is collected, processed, and secured. By using our website, you consent to our data handling practices.

11. Promotions and Discounts

Promotional offers and discount codes are subject to separate terms. HatsCompany.co.uk reserves the right to amend or withdraw such offers at any time, without prior notice.

12. Termination

We reserve the right to suspend or terminate access to our website or services at any time, without prior notice, if we suspect a breach of these Terms or any unlawful conduct. You remain liable for any payments due prior to termination.

13. Governing Law

These Terms and Conditions shall be governed by and construed under the laws of the United Kingdom. The courts of the United Kingdom shall have exclusive jurisdiction in resolving any dispute arising from these Terms.

14. Changes to Terms and Conditions

HatsCompany.co.uk reserves the right to revise these Terms at any time. Updated versions shall become effective upon publication on this website. Continued use constitutes acceptance of the revised Terms.